Anti-Cybercrime Law - Keeping Philippines on Top

Last year, the Philippine Call Centre industry was proclaimed as the number one location for voice-based services. The Philippines took the top position from India, which the latter held for decades. Also, the Philippines ranks second to India in non-voice-based services.

But recently this year, certain changes in the country’s economy made its contact centre industry quiver and endanger its stature as the top BPO service provider.

Filipinos Are Coming Back Home

Developed countries are now facing a huge problem. More and more Filipinos are going back to the Philippines while their country’s rising number of aging people is increasing. The baby boomers or those born Post World War II (1946–1964) are now reaching their prime age for medical care. As the number of people who are in need of medical care services rises, the number of medical service providers decreases.