What’s great about outsourcing your customer care and technical support to an inbound call center in the Philippines? What benefits can you reap from partnering with a business that operates from the other side of the globe? What’s to learn from the partnership?
It makes the business more profitable
The cost-saving benefits that outsourcing brings allow start-ups to recover their investment in the soonest possible time. For struggling businesses, they can now recoup their losses.
For example, if you’re hiring for a customer service representative, you will have to pay an average monthly salary of $34,000, but for a company just starting out, you can’t afford to pay that much yet. You can’t even cover extra expenses, like office equipment and benefits, for an in-house customer service team. Instead, consider outsourcing to a Filipino customer service representative, who demands a going rate of nearly $400 per month.
The difference is not a small amount, as you must know, and those extra thousands can spell the difference between bankruptcy and success.
It creates more jobs for more people
Critics of outsourcing don’t see the whole story. While it’s true that Filipinos take jobs that could have been done by Americans, the former also “creates” them – by fulfilling their desires for American goods. The big income that Filipino inbound call center agents enjoy allows them to acquire foreign-made goods and even travel abroad, especially to America. This spells more jobs for Americans in the other industries, especially manufacturing and technology, and for the companies that outsource, more opportunities to try new ideas back home.
It makes products and services more affordable
By cutting down on unnecessary operating and overhead costs, you make your business more profitable without setting your prices too high or adding a high markup percentage to your finished products. As you cut costs, you help your customers increase their purchasing ability for your offering(s), plus extend their patronage. Customers would be mad to pass up the savings you’re passing on to them.
It benefits the economy
By sending your voice operations overseas, you’re doing America’s economy a big favor – bringing more affordable products and thousands and thousands of dollars back in the country. Outsourcing creates a new and growing middle class in the Philippines, a potential new market for American-made goods.
It helps outsourcing companies become socially responsible
Aside from giving jobs to your outsourced inbound call center employees, you also help transform the communities they belong to, though indirectly. Many call centers in the Philippines engage in corporate social responsibility (CSR) activities, reaching out to the less fortunate through various charity and volunteer programs.
Don’t be guilty about outsourcing because in many ways (not seen by critics), you are actually helping. You help create new job possibilities for your compatriots and provide decent jobs to people in another part of the globe. Moreover, you give your customers more reasons to patronize your offering(s).
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