How Outsourcing Works

source: www.bradgatewood.com

With more and more corporations choosing to outsource, most businesses are starting to wonder if outsourcing might not after all be the mistake that other companies fear it will be. Even those who originally took a stand against outsourcing are slowly changing their minds. But before you make the decision to outsource to a call center, you need to be more informed about the basics of outsourcing since putting this into effect does mean significant changes to your organization.

What is outsourcing and how does it work?

Outsourcing, commonly known as BPO or Business Process Outsourcing, is the practice of hiring a third party or external provider to conduct some or all of your business’s processes.

These processes may either be something one of your departments used to perform in-house or a new venture you want to attempt but don’t have the resources needed to succeed. If this process was previously managed by your employees, outsourcing frees them up to focus on your core functions or allows them to take on other responsibilities. If this process is something new for your company and which you don’t have enough knowledge about, outsourcing to experts increases the chances of a smooth transition and successful implementation.

Once you’ve chosen a BPO provider, or a call center company, and signed the contract with them, you delegate the process to their management. The provider will start with studying and mastering your company’s business profile and the function you assigned to them. They recruit the right talent for the tasks, then train them using your preferred training program. Some providers are also capable of building a customized training program for you. Then the real work begins. The work is handed over to the agents while you and the BPO provider’s management continuously evaluate their performance.

Why should I outsource?

Most businesses believe that only large organizations have the need and capability to outsource. However, many successful small to medium enterprises have successfully grown their business through the support of their outsourcing partner.

The top benefits of outsourcing are:

- Reduced costs. The process is streamlined by the provider and facilities, recruitment, and training are handled by them.

- Expertise and knowledge. The BPO provider will know exactly what to do and may already have experience dealing with business functions like yours.

-Resources and technology. They already have the necessary resources and technology set up and prepared.

- Specialized skill. The provider’s staff will focus on efficiently carrying out their tasks and improving their performance. This lets you focus on expanding your business, and refining or upgrading your core business processes.

On a final note, remember that outsourcing is still an investment with accompanying risks and potentially high returns. To ensure you profit from this investment, carefully plan and prepare before committing to a decision. It is also important that you choose the right call center who can give you the best results.

To find out more, contact Taking You Forward, a fast-growing call center in the Philippines and a trusted provider of high quality service and BPO solutions.